Contact Us
Talk to us on WhatsApp, by email or with the form below. A real person reads every message.
Ask us anything — about a piece, your measurements, an order on its way, or something you would like us to make. A real person reads every message and replies.
The quickest way to reach us is WhatsApp
Messages there are usually answered the same day. Email is answered [TO CONFIRM: within one working day?].
What to include
- About an order: your tracking ID — it looks like
MD-7K2QXPand is in your confirmation email. - About a piece: which one, and what you would like to know.
- About stitching: what you want made, and your measurements if you have them.
- Something made to order: a description and a picture of something close to it.
Tracking an order
You do not need to message us to find out where your order is. Put your tracking ID into the Track Order page and it will tell you.
Common questions
How long will my order take?
[TO CONFIRM: ready-made delivery time, e.g. 3–5 working days] for pieces in stock. Custom stitching and handmade items take longer because they are made after you order — we tell you the time when we confirm the order.
Can I change or cancel my order?
Message us as soon as you can. If it has not been cut or packed yet we can usually change it. Once a made-to-order piece has been started we cannot.
Do you deliver outside Pakistan?
[TO CONFIRM: do you ship internationally, and where?]
Why do I have to pay an advance on Cash on Delivery?
A small advance — 10% of the order — confirms that a Cash on Delivery order is real before we make or send it. The rest is paid to the courier when it reaches you. The full terms are here.
Send us a message
Fill this in and it reaches us straight away. We reply to the email address you give us.
Thank you — your message has been sent.
Tracking an order? Use the Track Order page with your MD- tracking ID.