Shipping & Returns
How long delivery takes, what it costs, and how a return or exchange works.
Last updated
What happens after you order, how long it takes, and what to do if something is not right.
In short
- In-stock pieces: [TO CONFIRM: delivery time, e.g. 3–5 working days] across Pakistan.
- Stitched and handmade pieces take longer — we tell you how long when we confirm.
- Something faulty or wrong? We replace or refund it, and we pay the return delivery.
Delivery
| What you ordered | How long |
|---|---|
| Ready-made, in stock | [TO CONFIRM: e.g. 3–5 working days] |
| Stitched to your measurements | [TO CONFIRM: e.g. 7–14 working days] |
| Handmade or custom-made | Agreed with you before we start |
| Perfumes | [TO CONFIRM: e.g. 3–5 working days] |
Cost: [TO CONFIRM: delivery charge, and any free-delivery threshold.] Whatever it is, it is shown at checkout before you pay — never added afterwards.
Where: across Pakistan, by [TO CONFIRM: courier name]. [TO CONFIRM: do you deliver outside Pakistan?]
You can follow your order at any time on the Track Order page with the MD- tracking ID from your confirmation email.
Cash on Delivery
A 10% advance is required on COD orders
We ask for 10% of the total before we make or send a Cash on Delivery order; the remaining 90% is paid to the courier on delivery. The full explanation is in the Terms.
Returns and exchanges
Tell us within [TO CONFIRM: return window, e.g. 7 days] of your order arriving.
| Situation | What we do |
|---|---|
| Faulty, damaged, or not what you ordered | Replaced or refunded in full. We pay the return delivery. |
| Ready-made, unworn, tags still on, changed your mind | [TO CONFIRM: accepted? Who pays return delivery?] |
| Stitched to your measurements | Not returnable unless faulty — it was made to fit only you. |
| Handmade or custom-made | Not returnable unless faulty — it was made only for you. |
| Perfume, once opened | Not returnable, for hygiene reasons. |
How to start one
- Message us on WhatsApp or use the contact form with your tracking ID.
- Tell us what is wrong, with a photograph if you can — it usually saves a return entirely.
- We tell you where to send it, or arrange collection.
- Once it reaches us we refund or replace within [TO CONFIRM: e.g. 7–10 working days].
A refund goes back the way it came. If you paid a COD advance and the order is cancelled before we start it, that comes back too.
If a parcel does not arrive
Tell us. We will chase the courier and keep you told. If it is genuinely lost we remake or refund it — that is our problem to solve, not yours.
Anything unclear? Ask us before you order rather than after.