Terms & Conditions
How ordering, payment, delivery and returns work — including the 10% advance on Cash on Delivery orders.
Last updated
These are the terms you agree to when you buy from us. We have written them in plain language rather than legal language, because terms nobody reads protect nobody.
The four that matter most
- Cash on Delivery needs a 10% advance. The rest is paid to the courier.
- Made-to-order pieces cannot be returned unless they are faulty or not what you ordered.
- Colours vary slightly between a screen and real cloth.
- Your order is confirmed when we confirm it, not when you place it.
1. Who we are
This site is operated by MD Cloth Store, a clothing business based in Pakistan. Our contact details are on the Contact Us page. [TO CONFIRM: registered business name and address, if you want them stated here.]
2. Ordering, and when an order is accepted
Placing an order on the site is an offer to buy. It becomes a contract when we confirm it — by WhatsApp, by email, or by moving it to Confirmed and telling you.
We may decline an order. The usual reasons are that a piece has sold out between your order and our seeing it, that we cannot deliver to the address, or that the details do not look right. If we decline one you have already paid for, we refund it in full.
3. Prices and currency
All prices are in Pakistani Rupees (PKR) and include any taxes that apply. Delivery is shown separately at checkout before you pay. We can change prices at any time, but never on an order already placed.
If a price is obviously wrong — a decimal point in the wrong place — we will tell you before doing anything, and you can confirm at the real price or cancel.
4. How you can pay
| Method | How it works |
|---|---|
| Cash on Delivery | A 10% advance now, the rest to the courier — see section 5. |
| Easypaisa / JazzCash | Transfer to the account we send you, then send us the screenshot. |
| Bank transfer | The same, to the bank account we send you. |
| Card (Stripe) | On Stripe's own secure page. We never see or store your card number. |
| Other online methods | Whatever is switched on at checkout at the time. Only methods shown there are accepted. |
We never see your card number or CVV. Card payments happen on the payment provider's own page.
5. The Cash on Delivery advance
This is new — please read it
If you choose Cash on Delivery, we ask for a partial advance of 10% of the order total before we make or send it. The remaining 90% is paid to the courier when your order reaches you.
An Rs 5,000 order means Rs 500 now and Rs 4,500 on delivery. An Rs 15,000 order means Rs 1,500 now and Rs 13,500 on delivery.
How it works:
- You place the order and we send you the full details on WhatsApp.
- You reply CONFIRM.
- We send you the exact advance amount and the accounts you can pay it into.
- You pay it and send us the screenshot in the same chat.
- We check it and start on your order.
Why we ask. Cash on Delivery orders that nobody collects cost us the cloth, the work and the courier's return fee. A small advance means the person ordering means it. It is not an extra charge — it is part of the price you were already paying.
If you cancel after paying the advance and we have not started the piece, we refund it in full. Once a made-to-order piece has been cut or started, the advance covers the work already done and is not refundable.
If we cancel, for any reason, we refund the advance in full.
6. Delivery
We deliver across Pakistan by courier. [TO CONFIRM: which courier(s) you use.]
[TO CONFIRM: delivery time for in-stock items, e.g. 3–5 working days.] Made-to-order and stitched pieces take longer; we tell you the time when we confirm your order.
Delivery times are our best estimate, not a promise — once a parcel is with the courier, how fast it moves is not something we control. We will always tell you where it is.
[TO CONFIRM: do you deliver outside Pakistan? If so, where, and who pays customs?]
7. Returns, exchanges and refunds
If something is wrong with your order, tell us within [TO CONFIRM: return window, e.g. 7 days] of receiving it and we will put it right.
| Situation | What we do |
|---|---|
| Faulty, damaged, or not what you ordered | Replaced or refunded in full, and we pay the return delivery. |
| Ready-made piece, unworn, tags on, you changed your mind | [TO CONFIRM: do you accept these? Who pays return delivery?] |
| Stitched to your measurements | Not returnable — see below. |
| Handmade or custom-made piece | Not returnable — see below. |
| Perfumes, once opened | Not returnable, for hygiene reasons. |
A refund goes back the way it came, within [TO CONFIRM: refund time, e.g. 7–10 working days] of the piece reaching us.
8. Custom stitching and made-to-order pieces
Made for you means made for you
A piece stitched to your measurements, or made to your description, cannot be sold to anyone else. That is why we cannot take it back if you simply change your mind. If it is faulty, or not what you asked for, we absolutely will.
We make to the measurements you give us. Please check them before sending — a piece made correctly to a wrong measurement is not something we can remake free of charge, though we will always do what we can to alter it.
For a Your Desire Order request, nothing is agreed until we have sent you a description and a price and you have accepted it. Asking costs nothing.
9. Pictures and colour
Our photographs are of the real piece, in real light, and we do not retouch cloth to make it look like something it is not. But screens differ, and a colour on your phone is never exactly the colour in your hand. A slight difference is not a fault.
Measurements given for ready-made pieces are approximate, to within about [TO CONFIRM: tolerance, e.g. half an inch].
10. What belongs to us
The photographs, text, designs and logo on this site are ours. Please do not copy them for your own selling. You are welcome to share a link to any page.
11. Using the site properly
Please do not try to break into the site, scrape it in bulk, place orders you do not intend to accept, or upload anything harmful or anyone else's copyrighted pictures. We may refuse service to an account or address doing any of that.
12. Where our responsibility ends
We are responsible for the pieces we sell you and for putting them right if they are wrong. We are not responsible for indirect losses — a delayed parcel missing an occasion, for instance — and our liability for any order is limited to what you paid for it. Nothing here removes any right you have under Pakistani consumer law.
13. Governing law
These terms are governed by the laws of Pakistan, and the courts of [TO CONFIRM: your city] have jurisdiction over any dispute.
14. Changes to these terms
We may update these terms. The date at the top of this page is when we last did. The terms that apply to your order are the ones published when you placed it.
Questions about any of this? Ask us — we would rather explain it than have you guess.