Privacy Policy
What we collect, what we use it for, and our promise: we never sell your data and never share it with third parties for their marketing.
Last updated
This explains what we know about you, why we know it, and what we do and do not do with it.
Our promise to you
- We take full responsibility for protecting our customers' data.
- Your email address is used only for order updates and our own promotional emails and notifications.
- We never sell customer data, and never share it with third parties for their marketing.
- No third party has access to this data — we manage and use it ourselves.
- We take measures to keep it secure and to prevent leaks.
- You can unsubscribe at any time, and can ask us for a copy of your data or ask us to delete it.
For anything about your data, email [TO CONFIRM: privacy email address].
What we collect
| What | Why we need it |
|---|---|
| Your name | To address your order and speak to you properly. |
| Email address | To send your order confirmation, tracking, and — if you asked for them — our own offers. |
| Phone and WhatsApp number | To confirm your order, arrange delivery, and answer you in the chat. |
| Delivery address | To deliver the order. It is given to the courier and to nobody else. |
| Order details | To make, pack and send what you bought, and to answer questions about it later. |
| Measurements for stitching | To cut and stitch a piece to fit you. Kept so your next order needs them again. |
| Payment screenshots | To check that an advance or a transfer arrived. Stored privately and never published. |
| Reference pictures you send us | To understand what you would like made. Deleted with the enquiry. |
| Technical information | Your IP address and browser, recorded with an order and with site activity, to keep the shop secure and to see what is being looked at. |
We do not collect your card number. Card payments happen on the payment provider's own secure page — we never see it and we never store it. Storing card numbers is prohibited by the card schemes' own rules, and we have no reason to want to.
How we use it
- To fulfil your order — making it, taking payment, delivering it, and answering you about it.
- To talk to you — order updates by email and on WhatsApp.
- To tell you about new pieces, but only if you asked us to. Every such email has an unsubscribe link and it works immediately.
- To keep the shop working and secure — spotting fraud, blocking abuse, fixing what breaks.
- To improve what we sell — seeing which pieces are looked at and which are not.
Email and WhatsApp
Emails about your order — confirmation, tracking, a question about your address — are part of buying from us and are always sent.
Promotional emails are only sent if you asked for them, and every one carries an unsubscribe link. Unsubscribing takes effect at once and we do not put you back on.
WhatsApp messages are about your own order: the details, a confirmation, the advance if it is Cash on Delivery, and delivery updates. We do not send marketing on WhatsApp. If you would rather we did not message you there, tell us and we will use email instead.
Who sees your data
We do. That is the whole list, with three unavoidable exceptions, none of which is allowed to use your data for anything of their own:
- The courier gets your name, address and phone number — they cannot deliver without them.
- The payment provider handles your payment on its own page. We only get back whether it worked.
- WhatsApp (Meta) carries the messages we send you, as it carries any WhatsApp message.
Beyond that: no data brokers, no advertisers, no mailing lists sold on, no "partners". We do not sell customer data and we never will.
How we protect it
- The whole site runs over HTTPS, so what you send us is encrypted on the way.
- Passwords, payment credentials and API keys are encrypted where they are stored.
- Payment screenshots, stitching reference pictures and custom-order pictures are stored where the web cannot reach them at all — only a signed-in member of staff can open one.
- Admin accounts have individual permissions and are signed out automatically when left idle.
- The site is monitored continuously for errors and intrusion attempts.
No system is perfect, and we will not pretend otherwise. If something did go wrong with your data, we would tell you rather than hope you did not notice.
How long we keep it
| What | How long |
|---|---|
| Orders and invoices | Kept as business records. [TO CONFIRM: how long — often 5–7 years for tax purposes.] |
| Measurements | Until you ask us to delete them. |
| Payment screenshots | Kept with the order they belong to. |
| Enquiry pictures | Deleted when the enquiry is deleted. |
| Newsletter subscription | Until you unsubscribe. |
| Site activity records | [TO CONFIRM: how long, e.g. 90 days.] |
Your rights
Whenever you like, you can ask us to:
- Show you what we hold about you.
- Correct anything that is wrong.
- Delete it — though we have to keep records of completed orders for tax purposes.
- Stop emailing you, or stop messaging you on WhatsApp.
Email [TO CONFIRM: privacy email address] and we will do it. We do not ask why.
Children
This shop is for adults. We do not knowingly collect information from anyone under 18. If you think we have, tell us and we will delete it.
Cookies
Cookies have a page of their own, because there is more to say about them than fits here. Read the Cookie Policy.
Changes to this policy
If we change it, the date at the top of this page changes. If we ever changed it in a way that mattered to you, we would tell you rather than leave you to notice.